Delivery and Policies
DELIVERY: Processing times are normally 6-8 weeks, then a further 2-5 working days for delivery. However please see the front of the shop for the current processing times before placing a order.
REFUNDS & RETURNS: I don’t accept refunds, returns or cancellations on custom orders, but if you have any problems with your order please contact me.
TERMS & CONDITIONS: The nature of wood. Each piece is hand-cut and hand-painted therefore slight variations are expected. Please allow differences of up to 2cm.
Each piece of wood has its own natural characteristics knots and grains that I do not try to hide, but accentuate for a beautiful creation for your home/wedding.
Every effort is made to ensure the product photographs portray an accurate representation of the product. However, due to individual screen and monitor calibrations, colours may vary.
Any written records of your address, contact details or email addresses are only stored from invoices, sent to you upon payment, for accounts and tax purposes only and are stored on a password protected laptop.
Your address and contact information is only given to third party couriers for the purpose of delivering your purchased items.
I only have access to addresses, email addresses and phone numbers through the messsages you have sent me or via your payments and these are used on a need to know basis only.