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FAQ

It is our top priority that you are 100% happy with your purchase! If this is not the case please contact us and we will be happy to resolve this for you.

    LOCAL COLLECTION💚

    We welcome collections from Harlow! Please contact us before placing a order so we can amend the shipping fees for you. Once your item is complete we will message you to advise and to arrange a collection date/time. If the parcel is not collected after 2 weeks, we require a holding fee of 10% of the items value.
    If this policy is violated we require full postage fee to ship your item out to you.
    We require postage fees for all items not collected after 1 month.

    Unfortunately we do not provide a refund for items not collected.
    Upon agreeing to collection you agree to these terms and conditions.

     

    PROBLEM WITH YOUR ORDER💚

    We value our customers and we truly want you be happy with your purchase. If your item is not what you had hoped it would be, please contact us and we will be happy to come up with a solution that meets your expectations. Please contact us before leaving any reviews. We always appreciate the opportunity to help you first!

     

    I MISSED A DELIVERY💚

    All items are sent tracked and most require a signature, due to this parcels cannot be left with a neighbour or in a safe place.
    3 attempts will be made to deliver your items and on the 3rd failed attempt your parcel will automatically come back to me. For a redelivery, postage must be paid for again, please contact me within 3 weeks of the failed delivery to organise payment and for your order to be resent. Upon placing a order you agree to these terms and conditions.

     

    DAMAGED ON DELIVERY💚

    If your creation arrived damaged on delivery please contact me ASAP. we will need to be provided with a photo of the entire item with the delivery label and a close up photo of the damage. Once we have these photos we can assess the situation and go from there.

     

    CAN I HAVE A CUSTOM ORDER💚

    Yes!!! We welcome custom orders, any size, text, colours.

    However we will NOT copy a sign you have provided a photo of due to copyright. We can take inspiration and create our own design around it using the same words but We have our own unique style of hand lettering and this will be applied to all our custom signs.

    If you would like your sign to look a certain way I’m happy to take a hand drawn picture from you, or I can design for you at a cost.
    However all design work is a rough copy to allow all the time and care to go into your real sign.
    On design work you only need to note the words, the placement of the words and if you like the layout. Alternatively you can let us get creative with the words you have chosen.